We are excited to give you an in-depth look at all the new features of our latest software release. This release was effective on Friday, January 12, 2018. The Android version of the app is already live. However the updates to the iOS version of the Assist app will not be effective until approved by Apple. This process typically takes 1-10 days. Here is a look at the latest updates:
1. Members Can Set Login ID or Access Code
Members can now login to the MobileFiT Assist app on their own. When they initially open the app, there is now a prompt asking if they would like to get a Login ID and Access Code (see Fig. 1 below). When they touch the prompt, they will be taken to a screen where they are asked if they would like to receive a text or email with their Login ID (see figure 2 below). When they select the method, they will receive either a text or email with their Login ID and a link where they can set their own Access Code.
Once again, this release was effective on Friday, January 12, 2018. The Android version of the app is already live. However the updates to the iOS version of the Assist app will not be effective until approved by Apple. This process typically takes 1-10 days.
2. Staff retrieval of Login ID or Pass Code
For security purposes, we no longer have staff Login IDs or Pass Codes visible on our websites or apps. If a coach or staff member needs to retrieve either their ID or Pass Code, they can do so by going to mymobilefit.com. There they can simply click on the button labeled “Reset Access Code” (Fig. 3). They will receive a prompt asking them for their email address (Fig. 4). Once they have entered this, they will receive an email with their Login ID and a link to reset their Pass Code.
3. More accurate measurement of tour conversion percentage
In order to be even more accurate on your staff’s tour conversion percentage, we now have a new method on the Get On Board app for staff to indicate if a tour was given or not. If a member accepts membership, the staff now have a button at the bottom of the “Accept Membership” page to indicate that the member took a tour before joining (Figure 5). If the member did not join, the first question on the decline survey will ask if a the prospect was given a tour (see Figure 6). It is critical for the staff to indicate whether a tour was given or not for every new prospect and member. This will be the means by which the tour conversion percentage is calculated on our dashboard.
4. Assist available in Spanish and Traditional Chinese
MobileFiT Assist can now display both Spanish and Traditional Chinese. The languages are determined by the language settings on the smartphone. As a reminder, this release was effective on Friday, January 12, 2018. The Android version of the app is already live. However the updates to the iOS version of the Assist app will not be effective until approved by Apple. This process typically takes 1-10 days.
5. Member page displays custom exercise names
When a member creates a custom exercise, the name of the custom exercise now appears on the computer and kiosk versions of MobileFiT.
We are very excited about these new upgrades to our system. We hope that they give you and your members an even more amazing MobileFiT experience!
Thank you as always for your partnership with us!
The MobileFiT Team
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