Admin System
As a Membership or front desk staff, there are two systems in the MobileFiT platform with which you will need to be familiar: the administrative system, and the Get On Board app you will use to launch new members into your onboarding program. The administrative system allows you to set staff availability, schedule appointments, and monitor your onboarding performance. You access the MobileFiT administrative by opening your browser and going to mymobilefit.com. Login with your userID and password (if you don’t know your userID and password, contact our customer service team at support.mobilefit.com)
Link: mymobilefit.com
Tutorial videos: https://engage.mobilefit.com/mobilefit-platform-tutorials/
Dashboard and Reports Explainer Sheet: http://pub.lucidpress.com/dashboardexp/
App for Membership Staff
Get On Board
The Get On Board mobile app is custom designed for your roll as a Membership staff person. It features a completely paperless process for engaging prospects, converting them to members, and then seamlessly managing the onboarding process.
App Link: gob.mobilefit.com (sign in with username and password)
Tutorial Videos: https://engage.mobilefit.com/mobilefit-platform-tutorials/
eBooks
Click on the image of the book to download
The Science of Member Retention
Whether you are a new executive director, membership director, or a COO trying to manage a multi-branch association, chances are that you are currently struggling with the challenges of membership churn. In fact, most months you are probably losing more members than gaining new ones. This e-book will help you navigate through all the fluff by looking at the “science” behind member retention.
Bringing New Members On Board
A study of over 77,000 fitness facility members proved that properly onboarded members were 75% more likely to be active in their clubs after a one year period. Simply put, you cannot afford to have anything less than an excellent onboarding process!
Blogs
Resource Blog: This blog is regularly updated with the latest in member retention, leadership principles, behavior modification and more. Visit regularly or subscribe to keep on top of the cutting edge thinking in the fitness industry
Development Blog: What is the latest addition to the MobileFiT technology platform? What can I expect to be released in the upcoming months. To answer these questions and more, visit our development blog. We will keep you informed of everything that MobileFiT has to offer.
Support
For support on any process or technical issue, please contact our Support Team at support@mobilefit.com. We look forward to hearing from you!