Membership Mastery University

Membership Mastery University is a one-day on-site training for your leaders designed to make a dramatic impact on your retention performance.

Before we come onsite, we do a thorough evaluation of your association.  We work with your leadership pinpoint exactly where your new member intake process can be improved to drive member retention and revenue growth.

Then we come onsite to train your staff: franchise executives, facility managers, and even coaches, in proven, research-driven methodologies. The topics and strategies that have been carefully crafted around outcomes-based research and developed specifically for facilities just like yours. Finally, we’ll follow-up to be sure that your people, processes, and technology are all aligned to maximize your member engagement and retention.