As a facility Executive or Director, there are two systems in the MobileFiT platform with which you will need to be familiar: the administrative system, and the apps that the staff at your branch will use to run your onboarding system. The administrative system allows you to set staff availability, schedule appointments, and monitor your onboarding performance. You access the MobileFiT administrative by opening your browser and going to mymobilefit.com. Login with your userID and password (if you don’t know your userID and password, contact our customer service team at support.mobilefit.com)
Tutorial videos: https://engage.mobilefit.com/mobilefit-platform-tutorials/
Dashboard and Reports Explainer Sheet: http://pub.lucidpress.com/dashboardexp/
The MobileFiT technology platform is designed to cover the entire new member journey. As such, it includes an app for your Membership or front desk staff, an app for your coaches/trainers, and an app for members. Below is a brief description of the functionality of each app and the link at which they can be downloaded.
Get On Board
Get On Board is the app for membership or front desk staff. It features a completely paperless process for engaging prospects, converting them to members, and then seamlessly managing the onboarding process.
App Link: gob.mobilefit.com (sign in with username and password)
Coach gives coaches and trainers an invaluable tool for the onboarding and engagement processes. With this app they will receive all member info, set goals and discuss barriers, and assign and track member workouts.
App Link: coach.mobilefit.com (sign in with username and password)
Assist is the app your members can use to engage with your center and with their coach or trainer. The app features custom workouts created by a coach, branch information, and goal tracking.
App Link: App Store (iPhones) or Google Play (Android Phones)
Best-Practice Process Map
The key to maximizing member retention is to have your whole team working in unison to perfectly execute the new member onboarding process. Our new member process map is aligned with industry best-practices and is a useful for educating executives and directors, or to use as a template for creating your own process map customized to the unique situation of your facility.
Link: Onboarding Process Map
The new member onboarding process is a method of producing predictable revenue gain. To see the data behind the forecasts, or to make a presentation to your leadership team, be sure to check out our Onboarding ROI information sheet.
Link: ROI Info Sheet
Click on the image of the book to download
Whether you are a new executive director, membership director, or a COO trying to manage a multi-branch association, chances are that you are currently struggling with the challenges of membership churn. In fact, most months you are probably losing more members than gaining new ones. This e-book will help you navigate through all the fluff by looking at the “science” behind member retention.
A study of over 77,000 fitness facility members proved that properly onboarded members were 75% more likely to be active in their clubs after a one year period. Simply put, you cannot afford to have anything less than an excellent onboarding process!
Research reveals a sobering fact: 50-65% of new exercisers at your facility will drop out within 3-6 months. Is this just an unchangeable fact of life? Proven science would say no! The key is learning, not to just prescribe exercise regimens to these new members, but to empower them to change their behavior patterns. This e-book will teach you how to do exactly that!
Resource Blog: This blog is regularly updated with the latest in member retention, leadership principles, behavior modification and more. Visit regularly or subscribe to keep on top of the cutting edge thinking in the fitness industry
Development Blog: What is the latest addition to the MobileFiT technology platform? What can I expect to be released in the upcoming months. To answer these questions and more, visit our development blog. We will keep you informed of everything that MobileFiT has to offer.
For support on any process or technical issue, please contact our Support Team at firstname.lastname@example.org. We look forward to hearing from you!