Association Level Dashboard
MobileFiT’s Association Dashboard allows you to see at a glance the health of your association’s onboarding process. You can examine the progress of your association at a whole, or drill down to see each facility. For either, you’ll find critical KPIs such as walk-in conversion, percentage of new members scheduled for onboarding appointments, and even personal training performance. Simply go to the link below, login with your userID and password (if you don’t know your userID and password, contact our customer service team at support.mobilefit.com)
Tutorial videos: https://engage.mobilefit.com/admin-dashboard-tutorials/
Best-Practice Process Map
The key to maximizing member retention is to have your whole team working in unison to perfectly execute the new member onboarding process. Our new member process map is aligned with industry best-practices and is a useful for educating executives and directors, or to use as a template for creating your own process map customized to the unique situation of your facility.
Link: Onboarding Process Map
The new member onboarding process is a method of producing predictable revenue gain. To see the data behind the forecasts, or to make a presentation to your leadership team, be sure to check out our Onboarding ROI information sheet.
Link: ROI Info Sheet
Click on the image of the book to download
The Science of Member Retention
Whether you are a new executive director, membership director, or a COO trying to manage a multi-branch association, chances are that you are currently struggling with the challenges of membership churn. In fact, most months you are probably losing more members than gaining new ones. This e-book will help you navigate through all the fluff by looking at the “science” behind member retention.
A study of over 77,000 fitness facility members proved that properly onboarded members were 75% more likely to be active in their clubs after a one year period. Simply put, you cannot afford to have anything less than an excellent onboarding process!
Measuring with the Right Stick
Most of the current methods of measuring retention leave you blind to what is really going on with your members. Discover a different way of looking at retention that allows you to pinpoint when your members are leaving, so you can develop strategies to keep them!
Resource Blog: This blog is regularly updated with the latest in member retention, leadership principles, behavior modification and more. Visit regularly or subscribe to keep on top of the cutting edge thinking in the fitness industry
Development Blog: What is the latest addition to the MobileFiT technology platform? What can I expect to be released in the upcoming months. To answer these questions and more, visit our development blog. We will keep you informed of everything that MobileFiT has to offer.
For support on any process or technical issue, please contact our Support Team at firstname.lastname@example.org. We look forward to hearing from you!